Return & Refund Policy
Last Updated: March 31, 2025
We want you to be completely satisfied with your purchase. If something isn't right, here's how we can help.
Return Window
7 Days
From delivery date
Refund Timeline
7–10 Days
After return approval
Free Returns
Defective Items
We cover return shipping
What Can Be Returned?
Eligible for Return
- Defective or damaged products
- Wrong item shipped
- Item not matching description
- Products with manufacturing defects
- Unused items in original sealed packaging
Not Eligible for Return
- Items returned after 7 days of delivery
- Used or installed auto parts
- Items without original packaging
- Products with user-caused damage
- Electrical components once opened
- Custom or made-to-order items
How to Initiate a Return
Contact Us Within 7 Days
Email divy.sriv2014@gmail.com or call +91-93154-19950 with your order number, a description of the issue, and clear photographs.
Return Approval
Our team will review your request within 24–48 hours and issue a Return Merchandise Authorization (RMA) number if eligible.
Ship the Product
Pack the item securely in its original packaging. For defective items, we will arrange a free pickup. For other returns, you may need to ship at your cost.
Inspection & Processing
Once we receive and inspect the returned product (2–3 business days), we will process your refund or replacement.
Refund / Replacement
Approved refunds are credited within 7–10 business days to your original payment method. Replacements are dispatched within 3–5 business days.
Refund Methods
| Payment Method | Refund To | Timeline |
|---|---|---|
| UPI / Net Banking | Original account | 5–7 business days |
| Credit / Debit Card | Original card | 7–10 business days |
| Cash on Delivery | Bank transfer (NEFT) | 7–10 business days |
| Store Wallet | DSHIP store credit | 1–2 business days |
Shipping charges are non-refundable unless the return is due to our error (wrong item / defective product). Original GST on returned items will be refunded.
Exchange Policy
We offer direct exchanges for defective or incorrectly shipped items only. If you'd like a different product, please initiate a return for a refund and place a new order.
Exchanges are subject to stock availability. If the replacement item is out of stock, a full refund will be issued.