Privacy Policy

We collect several types of information to provide and improve our services:

DSHIP uses the collected data for the following purposes:

• To process and fulfil your orders and payments
• To send order confirmations, shipping updates, and delivery notifications
• To provide customer support and resolve disputes
• To improve our website, products, and services
• To send promotional emails and offers (with your consent)
• To detect and prevent fraud and unauthorized transactions
• To comply with applicable laws and legal obligations
• To analyse site usage and improve user experience

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Logistics Partners: Sharing shipping address and contact details with courier services (e.g., Shiprocket, Delhivery) for order delivery.
• Payment Processors: Secure payment gateways (e.g., Instamojo, Razorpay) process your payment details. We do not store raw card numbers.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred.

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, keep you logged in, and understand how you interact with our site.

Types of cookies we use:

• Essential Cookies: Required for the website to function (authentication, cart, session).
• Analytics Cookies: Help us understand user behaviour to improve the site.
• Marketing Cookies: Used to deliver relevant advertisements.

You can control cookie settings through your browser. Note that disabling certain cookies may affect website functionality.

We implement industry-standard security measures including SSL/TLS encryption for all data in transit, encrypted storage for sensitive data, and secure access controls to protect your personal information.

While we strive to protect your data, no method of internet transmission is 100% secure. We encourage you to use a strong password and keep your account credentials confidential.

We retain your personal data for as long as your account is active or as needed to provide services. Order history is retained for a minimum of 7 years as required by Indian tax laws (GST Act). You may request deletion of your account and data, subject to legal retention obligations.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt-out of marketing communications at any time
• Data portability (receive your data in a structured format)

To exercise these rights, contact us at divy.sriv2014@gmail.com